How-to

Submitting a support ticket with Digital Communications

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If you’ve found a bug with your website or you need help with an update, the Office of Digital Communications is available during regular office hours to assist.

How to submit a ticket

Send an email to digimaint@fiu.edu that includes a brief description of the problem you’re encountering in the subject line.

In the body of the email, write a detailed explanation about the reason for your email, and be sure to include the URL of the website or page with the issue. Screenshots are also very helpful.

When should I submit a ticket?

Before submitting a ticket, we recommend visiting the Core Resources Blog. Our blog was created with our Cascade users in mind. You can find several posts ranging from how-to guides to common issues.

If you can’t find a solution to your problem after looking through our blog posts, you’ll need to submit a ticket.

Here are some of the reasons you might need to submit a ticket:

  • Creating custom modules, such as the searchable interface
  • A webpage or link redirecting to a 404 – Page not found
  • Encountering a bug on your website or page
  • Setting up a redirect for an inactive page
  • Adding new users to systems, such as Cascade and Siteimprove or granting event admin privileges to FIU Calendar

DigiComm responds to all tickets in a timely manner. Please wait 24 hours after your original request before sending a follow-up email. If a request is urgent, please make sure to make that clear in your email.

Make Core Better

Have you noticed a bug, or do you have an idea for a new feature? We’d like to hear what you have to say.

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